Q&A

Our years of experience in the manufacture and sale of chimneys has shown us that many questions arise on the customer side. We have answered these questions and created a small questionnaire for you so that you can get answers to your questions online at any time.


Our twist lock system enables you to assemble the chimney quickly and easily. This system consists of a swivel joint which enables the individual components to be placed on top of one another and tightened (like a jam jar cap). We also supply a locking band for additional fixation. All components are locked. This means that the insulation is not visible from the outside, which prevents soot particles from escaping. The twist lock system ensures greater stability of the fully assembled flue pipe.

Our twin wall stainless steel flue pipes are TÜV-tested and CE-certified. These are made of V4A and V2A stainless steel. This type of stainless steel is best known for its durability and heat resistance up to 600 °C. All stainless steel flue pipes that are for sale in our online shop are twin wall. They have an insulation thickness of 25 mm and are equipped with our patented twist lock system.

The stainless steel flue pipes from ES Chimney System are easy to plan and assemble. They are also very stable and have an elegant and modern design.

Thanks to the very good insulation, our chimneys can store heat very well, so that an optimal temperature can be reached and maintained in your rooms. Due to the pure stainless steel that we use for our products, our chimneys do not contain any metal, so they are not magnetic and therefore rust-free. We give you a 25 year guarantee!

Please refer to the Sweeping and Inspection Ordinance for information on the frequency of sweeping and cleaning your chimney.

A chimney sweeper you trust can usually clean your stainless steel flue pipe. He or she must adhere to the general rules in order to carry out proper cleaning. However, you must then ensure that your stove has cooled down completely before the chimney sweeper's appointment.

How often your stainless steel flue pipe needs to be cleaned depends on how you use it. This can be from once to four times a year. You should determine the exact number per year with your chimney sweeper.

At an internal temperature of up to 250 °C, the stainless steel flue pipe also becomes warm from the outside. The warmest point is roughly above the connector. This location should usually be out of the reach of children. You can't get burned on it, but you should be careful because it gets very warm!

Yes, the assembly of our flue pipes is very easy and quick. For the exact description, take a look at our videos.

Yes, our flue pieps are CE certified and TÜV tested.

The delivery time is usually 14 days. More details on shipping costs can be found here.

Yes, you can exchange our products within 14 days or return them to us if not used. To do this, please send us an email to info@eschimney.co.uk and notify us of the return.

You can order further elements from us online at any time. If you are not sure whether and what exactly is missing, please contact us so that we can help you.

Click here to download our Declaration of Conformity or contact our customer service. Our employees can then send you the certificate by email.

Click here to download your assembly instructions or contact us by phone. Our customer support will be happy to help you!




Your questions were not answered?

Then send us an email to info@eschimney.co.uk or call us at +44 20 4577 1086. We're here to help!




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